Our Shipping Info
UPDATE: Our Business offers shipping to most countries that accept China Post, FedEx, or DHL. We have been using Standard shipping due to Covid-19 delays (which can take 25-39 days). Because of COVID-19 our normal Express China Post (EUB time: 12-20 days) has been suspended. We highly recommend using Express Shipping for the fastest and safest way for deliveries (FEDEX/DHL depending on where you live).
If your not shipping FedEx or DHL it will reach your country and be translated into your local postal service. For instance the US will register the mail under USPS (Canada will register as Canada Post) and you will be able to use your countries standard shipping to track the package. Some other countries do not accept EUB and we will use China Post Air Mail (25-39 Days). Products will ship out within a couple days, so we estimate our products between 14-26 days to be delivered. In many instances the size and style and NOT IN STOCK we will make the ring (5-10 days) and can take up to 30-35 days to be received and most other countries additional delay. (Holidays & Sundays are non business days.)
Every countries relationship to China depends on how quickly the shipping process can take, and often changes. If you would like to know where you country resides please email us at email@example.com
We Also Offer FedEx IP for our rings for a fast deliver 5-8 days. The tracking is immediate so you won't have to worry about missing your wedding day.
There are no refunds for any shipping we offer. If you think we sent you the wrong size, send it back to our US address where we can assess the problem to get you the size you need.
Advise: All other Accessories we sell are from different wholesalers and will not ship together. If you Pay for FedEx IP and purchase a Ring along with a Watch/Bracelet etc. they will not be shipped together.
Our items when shipped will go through Customs, and depending on the out going traffic can hold up the order. If ordering a ring and with an additional jewelry, the products will not be ship together.
During the holiday seasons traffic can be slower than usual so please be patient.
If for some reason you do not receive a product within 40 days contact us and we can figure it out. All our products are guaranteed for 30 days for a return. If you are not satisfied with your amazing ring, time piece, or wrist accessory we will gladly refund your money within 30 days. If we Ship the wrong size ring, or something you didn't order to let us know, the sooner the better for you. The buyer will have to pay for shipping fee back to our companies head office in the United States for refunds. If you do have a problem you can email our customer service anytime at firstname.lastname@example.org.
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